What our customers say

The best salon in all of the Richmond metro area! Not a bad stylist in the bunch. I have had Margaret, Megan and Rebekah all do my cut and they are all fantastic. Love these guys! Great experience in laid back but lovely atmosphere. T.F.

As a guy, I was raised to think that a haircut was just a haircut- I thought the goal was just to find the least expensive place and as long as my hair was shorter when I left than when I came in, I had won.  That way of thinking ended the first time I went to Serendipity and saw what a difference a haircut from a true professional makes! I needed a haircut and beard trim for a job interview and tried Serendipity, and now I will be a customer for life!!! The staff was friendly and helpful even though I didn't have an appointment. I liked the hand and scalp massage, very relaxing. My stylist Rebecca gave me the best haircut...like she really understood how I want my hair to do and she totally made it do it! There's nothing like the confidence you get from an awesome haircut! Looking good feels great!  I highly recommend this place! B.R.J.

I love this hair studio. The owner-stylist is one of the most professional and talented people I have ever had style my hair. The entire staff is warm and welcoming. I highly recommend if you are looking for a quality hair cut or color in an intimate and comfortable salon environment. S.C.

Serendipity is in a class by itself. The atmosphere is an "urban chic" -- pretty, but functional and comfortable. The stylists are masters at their craft. I've been a client of Rebekah's (the owner), for 12 years now -- that speaks for itself. In addition to a beautiful space and super-talented staff, Serendipity excels at customer service. Prepare to come in, relax and be well taken care of. L.C.

I just love Serendipity!  It's my once a month indulgence and oasis from the craziness of life.  The salon is casual, comfortable, and oh so beautiful.
I have followed Margaret to Serendipity.  It took me awhile to find someone who could make me beautiful.  I say, "do whatever", and she creates a masterpiece.  I'm always getting compliments on my hair, and I don't have to drive across town to find her.  

I love, love, love the hand and head massages with every visit.  The staff is very sweet, helpful, and they have great hands.  The color bar!  What a great concept!  Even though I don't know the other clientele, I always seem to find myself chatting with everyone.  It's like sitting in a bar with your buddies, except you have goop in your hair:) - Louissa

For several months I watched Rebekah Howard cut other people's hair while I was getting my hair styled by someone else. When my stylist decided just to run the salon and take a break from doing hair, I knew immediately who I wanted my new stylist to be.

Rebekah has given me some of the best haircuts I have ever had. She is also a wiz with color. She is a consummate professional who will do exactly what you want, or is willing to offer amazing ideas if you're like me and are clueless about which cut will look good on you. She works quickly, but precisely. I don't feel like I need to block out three hours of my day for highlights and a cut.

Here is the great news--She has just opened a new salon in Midlothian. It is located in the same shopping center as Capital Ale House and behind the Wendy's. If you're looking for a new hairstylist and/or new look, call her and make an appointment.

Currently, she is the sole hair stylist at Serendipity, but I know that she has high standards and will only bring on other stylists who will also do great work. Oh, and she sells Bumble & Bumble, which is another bonus. - anonymous


Erika did an amazing job on my daughter's hair! She was so patient and sweet. We will be back! T.G.

Love my hair cut! Color is fabulous as it always is! Experience exceeds all expectations- ambiance, comfort and attention to detail.
Love Rebekah even more- true generous and soulful person. Lucky to be able to call her friend. K.L.

If you are looking for a fabulous, fantastic and friendly experience – Serendipity is my recommendation! The owner and her staff are very professional and attentive. I always come away feeling appreciated, confident – and most of all pampered. I promise you won’t be disappointed with any of the stylist – the entire team is very skilled and talented. C.M.

I had my first appointment with Margaret. This is by far the best haircut I have ever gotten! I finally found an expert that gave me a cut that suits my hair. S.A.

I had such a wonderful experience here! Great prices and high quality service! K.R.​


Serendipity Hair Studio Testimonials